Politique d'expédition
At The House Portrait, we are committed to delivering your custom artwork promptly and securely. Below is our detailed shipping policy for both digital and physical prints.
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Digital Prints
• Processing Time: Each digital portrait is custom-created and will be ready within 48 hours during business days after your order is placed.
• Delivery Method: Upon completion, you will receive an email containing a download link for your digital print.
• Shipping Cost: Digital products are delivered electronically; therefore, no shipping fees apply.
• Assistance: If you encounter any issues accessing your digital file, please contact us at hello@thehouseportrait.com, and we will assist you promptly.
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Physical Prints
• Processing Time: Each physical portrait is custom-created within 48 hours during business days after your order is placed. Following this, the printing and fulfillment process takes an additional 2–5 business days.
• Estimated Shipping Times:
• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• International: 10–20 business days
Please note that these are estimated delivery times and may vary due to factors such as customs processing and carrier delays.
• Shipping Rates: Shipping costs are calculated at checkout based on your location and the size of the print. We strive to offer competitive shipping rates to ensure affordability.
• Tracking: Once your order has been shipped, you will receive an email with tracking information to monitor your delivery.
• Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.
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Packaging
We take great care in packaging your physical prints to ensure they arrive in perfect condition. Prints are securely packed in protective materials to prevent damage during transit.
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Lost or Damaged Items
• Damaged Items: If your physical print arrives damaged, please contact us within 7 days of delivery with photographs of the damage. We will arrange for a replacement at no additional cost.
• Lost Items: If your order has not arrived within the estimated delivery time, please reach out to us. We will investigate the issue and take appropriate action to ensure you receive your order.
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Returns and Exchanges
• Digital Prints: Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges.
• Physical Prints: We handle returns and exchanges on a case-by-case basis. If there is an issue with your order, please contact us within 14 days of receipt, and we will work with you to find a satisfactory solution.
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Contact Us
For any questions or concerns regarding your order, please contact us at hello@thehouseportrait.com. We are here to assist you and ensure you have a positive experience with The House Portrait.
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This policy is designed to provide clarity and transparency regarding our shipping processes. If you have any further questions or need additional information, please do not hesitate to reach out.