Frequently Asked Questions

General Information:

We specialize in custom digital house portraits, which are perfect for gifts, personal keepsakes, or home décor.

All of our products are digital files only, meaning you’ll receive a high-resolution digital file, which you can print yourself.

It refers to digital artwork or digital file only which means much quicker access to the final product, no risk of damage during transportation, last but not least, the final result will cost much less compared to usual physically delivered product.

Portraits are delivered in JPEG or PNG formats, ready for printing.

Once your order is complete, you will receive a link to your custom portrait via email as a high-resolution digital file.

Yes, custom house portraits can be created for various types of homes, including single-family houses, apartments, condos, and even historical landmarks. Whether it's a cozy cottage or a modern mansion, a custom portrait can capture the unique charm of any property.

We deliver the portrait in a standard JPEG or PNG format, suitable for printing.

No, at least at this moment all of our products are digital only. You will not receive a physical print or frame.

Order and Delivery:

The time it takes to create a custom house portrait can vary depending on the photo quality. Since this is a Printable File only, on average, it will take around 24 hours during business days for you to receive the download link for your illustration.

Select your product, upload your photo(s), add the text you want to be added below the portrait (if you want any), select the size you need (if you're not sure, I'll make it 16x20 which is my default size) and complete the checkout process. You’ll receive the download link within 24 hours during business days.

Our delivery is already fast (within 24 business hours). If you need further urgency, contact us, and we’ll try to accommodate, if possible.

Customization and Revisions:

Yes, we offer unlimited free revision. If you need any changes, simply reply to the email we send and we'll send you the link to the updated file in 24 hours during business days.

Yes, we are open to accommodate specific requests or modifications, just make sure to communicate your preferences to us and I'll let you know if those requests are possible to make and/or if additional charge is needed.

We are open to accommodate specific requests or modifications. Whether it's adding elements like bushes and flowers, removing elements like cars and neighbors or adjusting some colors or grass, communicate your preferences to us and I'll let you know if those requests are possible to make and/or if additional charge is needed.

Printing Information:

Yes! You can print your digital portrait at home, or through any professional printing service.

You can print in the size you requested. If you want to print it smaller, you can do that without losing quality.

We recommend to print on matte paper, it proved to show slightly better results.

Troubleshooting and Support:

Check your spam folder and if it's not there contact us at hello@thehouseportrait.com for assistance.

Since our products are custom-made and digital, we do not offer refunds after the final file has been delivered but we have unlimited revisions so we'll make all the needed changes in order to deliver the absolute best product for you.

If you encounter any issues with your digital file, contact us immediately at hello@thehouseportrait.com for assistance and we’ll help resolve the issue or send a new file if necessary.