Frequently Asked Questions
Ordering & Customization
Here it is in simple steps:
- Select your portrait style (Watercolor or Black and White)
- Choose the size you need.
- The type of portrait (digital download only or physically shipped to you)
- Frame style or without frame
- Add the text you want to be written below the illustration
- Upload your photo
- Complete checkout and we'll handle the rest.
Yes, custom house portraits can be created for various types of homes, including single-family houses, apartments, condos, and even historical landmarks. Whether it's a cozy cottage or a modern mansion, a custom portrait can capture the unique charm of any property.
Yes! We can create a collage from 2-8 homes from different photos. In this case a purchase needs to be made for each house since each house is done separately and added in the collage after. Contact us if you want some examples.
Clear, high-quality images that show the full exterior of your home work best.
Yes, but the house should just be clear enough, to have enough details.
We can work with different types of photos if the house is well visible. If we foresee issues, we’ll contact you before proceeding.
Yes! We can adjust colors, remove objects, add text and other different changes. We are open to accommodate specific requests or modifications, just make sure to communicate your preferences to us and I'll let you know if those requests are possible to make and/or if additional charge is needed.
Yes! We can modify details to match a preferred season.
Digital & Physical Prints
You will receive a high-resolution 300 dpi jpg file of your custom portrait, ready for printing or digital use. No physical product will be shipped.
Yes! You can print it at home, at a local print shop, or through an online service.
We offer multiple sizes:
8x10 in
11x14 in
16x20 in
21x30 cm
30x40 cm
If you want a different size, please contact us and we'll discuss the possibilities.
We use archival-grade fine art paper for long-lasting, high-quality prints.
Yes! We offer 3 frame options: white, black and oak frames.
Proofs & Revisions
Yes! A proof is included with every physical print order. We will send it to you within 48 business hours for your review and approval.
Proofs are sent within 1-2 business days after ordering.
Revisions are unlimited to ensure your satisfaction. Simply let us know what changes you’d like, and we’ll adjust the portrait accordingly.
We want you to love your artwork! If you’re not satisfied with the final digital portrait, let us know, and we’ll work with you to make it right.
Since our portraits are custom-made, we can offer refunds only if we did not start working on it.
Shipping & Delivery
Digital portraits are completed and delivered within 48 business hours.
For physical prints, a proof will be sent within 48 business hours, and the final print will be shipped within 2–5 business days after your approval.
We ship for FREE! We ship to USA, Canada, UK, EU and Australia
Yes, all physical orders come with a tracking number.
Contact us immediately with photos, and we’ll replace it at no cost.
Contact us
If we missed some questions, don't hesitate to get in touch with us