Versand
At The House Portrait, we create personalized artwork from your photos and offer both digital portraits and professionally printed physical artwork. Below you'll find information about delivery, production times, shipping costs, and available shipping options.
Digital Portraits
Digital portraits do not require physical shipping.
Once your custom portrait is completed, the high-resolution digital file will be delivered electronically to the email address associated with your order.
Physical Prints
All physical products are custom-made specifically for your order. Before your artwork is sent to production, you'll receive a digital proof for review.
Once the proof is approved, your physical artwork is professionally printed, prepared, and shipped to your delivery address.
Our physical products are fulfilled and shipped through professional printing partners, including Printful and Gelato. The fulfillment location may vary depending on the product, destination, and production availability.
Free Standard Shipping
We offer FREE standard shipping on physical orders delivered to:
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United States
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Canada
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United Kingdom
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Australia
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European Union
There is no minimum order value required to qualify for free standard shipping to these destinations.
Express Shipping
Express shipping is available for an additional $30 USD.
Because every portrait is custom-made and our printing partners' production and express delivery availability can vary, express delivery times are confirmed individually.
If you need your order by a specific date, please contact us before ordering or before upgrading to express shipping. We will check the available production and delivery options with our fulfillment partners and let you know what is currently possible.
Express shipping does not change the time required to create or approve your custom portrait unless otherwise agreed.
Production & Delivery Times
Because our physical products are made to order, the total time before receiving your order consists of three stages:
1. Portrait Creation & Proof
A digital proof for physical orders is generally provided within 48 business hours.
If revisions are requested, additional time may be required before the artwork is approved for production.
2. Printing & Fulfillment
After your portrait has been approved, physical products generally require approximately 2–5 business days for printing and fulfillment.
3. Shipping
For orders shipped within the United States, standard shipping generally takes approximately 3–4 business days after fulfillment.
Delivery times to Canada, the United Kingdom, Australia, and European Union countries may vary depending on the destination, product, fulfillment location, and carrier.
These timeframes are estimates rather than guaranteed delivery dates.
Tracking
When tracking is available, you'll receive tracking information after your physical order has been fulfilled and shipped.
Please allow some time for the carrier's tracking system to update after your shipping confirmation is issued.
Customs, Duties & Import Charges
Depending on the destination and fulfillment location, international orders may be subject to customs procedures, duties, taxes, or other import charges.
Where applicable, responsibility for these charges will be determined according to the destination country's requirements and the information presented during checkout.
Incorrect Shipping Addresses
Please make sure your shipping information is accurate before completing your order.
If you notice an error in your shipping address, contact us as soon as possible at hello@thehouseportrait.com.
Once an order has entered production or has been shipped, we may not be able to change its delivery address.
Lost, Damaged or Incorrect Orders
If your physical order arrives damaged, contains a printing or fulfillment defect, or you receive an incorrect item, please contact us as soon as possible at hello@thehouseportrait.com.
Please include your order number and clear photographs showing the problem so we can review the issue and arrange an appropriate solution when applicable.
Because our portraits are personalized and made specifically for each customer, they cannot be returned or exchanged simply because of a change of mind. Please see our Refund Policy for complete information regarding refunds, replacements, and personalized products.
Questions About Your Delivery?
If you have questions about shipping, need your portrait by a particular date, or would like to check whether express delivery is possible, contact us at:
We'll be happy to check the available options for your order.